Trade Smarter on NSE & BSE with
Silver Stream Trading

Before you step into the securities market, you are requested to go through carefully and understand the following:

Account Opening:

• Read and understand and thereafter execute the Member-Client Agreement with your broker setting out the terms and conditions clearly.
• Enter accurate and complete details in the form, fill up all fields. Do not leave any spaces blank.
• All information provided should be factually correct and accurate since this will form the basis of your relationship with Silver Stream Equities Private Limited.
• Please read and understand every annexure in the Registration kit very carefully before signing.
• Please provide accurate Email ID, DP ID and Bank account number.
• The correspondence address should always be updated.
• Please submit your Permanent Account Number (PAN).
• Please understand the utility of maintaining a running account before signing the authorization for the same.
• Ensure that all details are correctly mentioned in the welcome letter sent by karvy after account opening.

Trading:

• Call on the landline numbers of your local branch and give clear and unambiguous instructions while placing orders over the phone. In case you visit the branch office, kindly give your orders in writing.
• Be aware of the risk associated with your Cash Market and Futures & Options positions in the market and margin calls on them. In case of inadequate margin or nonpayment of margin in your account, your positions will be squared off by the Risk Management Team.
• Please bear in mind that while it is our endeavor to inform you in case of a margin call, it is your responsibility to maintain margins. Silver Stream Equities Private Limited will square up outstanding position in case of shortfall in margin and delay in payments.
• Maintain secrecy of your password in case of Internet trading, since you will be solely responsible for all transactions effected from its usage.
• Change your password every fortnight.

Post Trading:

• Ensure that you receive digital contract notes through E-mail of trades done by you on the same day. If you are not receiving the same, contact E-Broking team immediately.
• Verify all details in contract notes, immediately on receipt. If you find any discrepancy bring the same to the notice of E-Broking team.
• All the information provided should be factually correct and accurate since this will form the basis of your relationship with broker.
• Check your email account mentioned in the 'Know Your Client' form daily. All your account related information including trade confirmation and margin calls will be emailed to you.
• Pay the margins within the prescribed time. Collect/pay, your mark to market margins on your positions, on a daily basis, from/to your broker.
• Ensure receipt of payment/deliveries within one working day of payout.
• Deliver the shares in case of sale or pay the money in case of purchase before the pay-in day.
• Make payments; enhance margins through cheques made out in favour of Silver Stream Equities Private Limited only.
• Issue cheques / drafts in the trade name of broker only i.e. Silver Stream Equities Private Limited.

Silver Stream Equities Private Limited — Your privacy, our priority

Welcome to Silver Stream Equities Private Limited. Silver Stream Equities Private Limited is a privately owned Broker company incorporated in 2009 with main activity of trading having its registered office at Unit No. 1516 To 1517 Ahmedabad Gift City 1513-1515, DSCCSL tower (53E), Road-5E, Block No. 53, Zone-5 Gandhinagar, Gift City, Gandhi Nagar, Gujarat, India, 382355.

We, at Silver Stream Equities Private Limited, acknowledge and accept that the personal details that you impart to us, is to be kept in strict confidentiality and to use the information only in the manner which would be beneficial to our customers. We consider our relationship with you as invaluable and strive to respect and safeguard your right to privacy. Your information would be used by us to process your trading request and to carry out the settlements of your obligations.

We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), on computers protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules thereunder.

• Collection of Personal Data or Information
  Silver Stream Equities Private Limited may collect personal information such as:
  Name & Gender Address & Phone Date of Birth Email ID PAN & KYC Signature & Photo Bank Account Details
  The information so collected may be shared with SEBI / NSE / BSE / MCX / Asset Management Companies of Mutual Funds / Registrar and Transfer Agents / Collecting Banks / KYC Registration Agencies (KRAs) solely for the purpose of processing your transaction requests or serving you better.
• Cookies and Tracking Technology
  Our website (https://www.silverstream.co.in) uses cookies and web beacons to track user traffic patterns and improve navigational structure. You may accept or decline cookies by modifying your browser settings.
• Disclaimer as to Loss
  Although we take appropriate steps to maintain security, Silver Stream Equities Private Limited assumes no responsibility for losses or damages incurred due to privacy and/or security breach of your Personal Information arising from the open nature of the Internet.
• Notification Procedures
  We provide notifications via email, written/hard copy notice, or through conspicuous posting on our website. You may opt out of certain means of notification as described in this Privacy Policy.
• Changes to Our Privacy Policy
  This policy may change from time to time. Any changes will be posted on our website and are effective when posted. Please visit our website to keep yourself updated.
• Reasonable Security Practices
  Silver Stream Equities Private Limited uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. You are responsible for maintaining the secrecy of your unique password and account information at all times.

By availing our services, you have agreed to the collection and use of your Sensitive Personal Data or Information. You have the right to withdraw consent at any time by contacting Customer Care; however, this will discontinue access to our services.

Silver Stream Equities Private Limited — Please read these terms carefully

• Agreement
  You (the user) can access Silver Stream Limited https://www.silverstream.co.in subject to the terms and conditions of use, as amended / altered from time to time entirely at the discretion of Silver Stream Equities Private Limited as set out below. This Agreement is for an indefinite term and you understand and agree that you are bound by such terms till the time you access / visit this website. We reserve the right to add to or change/modify the terms of this Agreement including but not limited to suspend / cancel, or discontinue any or all channels, or service at any time without any notice, make modifications and alterations in any or all of the content, products and services contained on the website without prior notice. You will be deemed to have accepted such change(s) if you continue to access the website subsequent to such changes.
• Limited / Restricted Permission to Copy
  You are permitted to print or download extracts from these pages for your personal non-commercial use only. Any copies of these pages saved to disk or to any other storage medium shall only be used for subsequent viewing purposes or to print extracts for personal use. You shall not (whether directly or through the use of any software program) create a database in electronic or structured manual form by regularly or systematically downloading and storing all or any part of the pages from this website. No part of the website shall be reproduced or transmitted to or stored in any other website, nor shall any of its pages or part thereof be disseminated in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service without prior written permission of the owner of Website.
• Rights of Silver Stream Limited
  Silver Stream Equities Private Limited reserves its right to terminate your account without any prior notice for any violation of stated Terms of Use. All content posted by you becomes the property of Silver Stream Equities Private Limited and you agree to grant / assign the royalty free, perpetual right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.
• Disclaimer of Warranties and Liability
  All the contents of this website are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. The information from or through this website is provided on "AS IS" basis.

Silver Stream Equities Private Limited — Please read our refund terms carefully

• The fees paid towards account opening charges for enabling equities as well as commodities are non-refundable.
• Pick up of required documents related to the account opening procedure is subject to availability of our representatives at any particular time and location.
• In case your account has not been opened by our team even after the tenth day passing by from the day of collection of all necessary supporting documents and receipt of all due authorizations from you, you may request for a full refund of the charges as paid towards account opening.
• If you have paid the charges relating to account opening multiple times, we will initiate the necessary procedure to refund your money.
• Any fee paid towards the Silver Stream Equities Private Limited partner program enrollment is non-refundable.

The completion of the refund procedure is subject to agencies such as banks and payment gateways.

Filing complaints on SCORES Easy & quick

• Register on SCORES portal (link:https://scores.sebi.gov.in)
• Mandatory details for filing complaints on SCORES
• Name PAN Address Mobile Number E-mail ID
• Benefits:
  • Effective communication
  • Speedy redressal of the grievances